Job Description

We are looking for an experienced receptionist to join our Front of House team on an initial 12 month fixed term contract basis with a shift pattern from Monday - Friday (07.30 - 15.30, 08:00 - 16:00, 08:30 - 16:30, 09:00 - 17:00 & 10:00 - 18:00). Occasional late shift cover may be required - 15.30 - 23.00.

You are responsible for providing a standard of excellence for client care services to all visitors and callers. The role will involve greeting visitors and dealing with administration tasks in a professional manner. Answering telephone calls and providing first class service and knowledge to callers, data-input, booking of meeting room requests, Duties include but are not limited to:

• To provide a high level of client care in all activities, demonstrating professionalism and attention to detail at all times
• To deal with all clients, either in person or via the telephone, in a courteous and highly professional manner delivering strong client care
• To fully adhere to agreed standards and procedures for all tasks undertaken
• Provide internal support to Business Development, Marketing & Communications for assistance as required
• To make conference room bookings in accordance with the instructions given accurately using meeting room software
• To check the conference room bookings for the following day to ensure that all details are correct and to the required standards
• Book all Concierge Requests - Taxi's, Flowers etc., and in accordance with the instructions given, and ensure adequate records are kept
• To deal with car parking requests and ensure adequate records are kept
• To ensure that the conference rooms and reception areas are kept tidy and in good working order to the required standard
• Dealing with client requests for faxing, photocopying, etc., promptly and in accordance with the instructions given
• Answer Incoming Calls to our service level standards (Call Monitoring in operation)
• To deal with the administrative tasks and as when required.
• Participate in Team Meetings and Provide Regular Feedback
• Conduct 1:1 meetings with Supervisor to ensure work efficiency and personal development

Required Knowledge, Skills, and Abilities

The ideal candidate will thrive in a people driven environment, enjoy challenges, must have high attention to detail. An enthusiastic, energetic and proactive person, with great team spirit and a passion for dealing with people will succeed in this role. A person who enjoys delivering an exceptional client experience, demonstrates active leadership and excels within a team environment will thrive in this role.The ideal candidate will thrive in a people driven environment, enjoy challenges, must have high attention to detail. An enthusiastic, energetic and proactive person, with great team spirit and a passion for dealing with people will succeed in this role. A person who enjoys delivering an exceptional client experience, demonstrates active leadership and excels within a team environment will thrive in this role. PC literate including the use of Space Scheduling (Room Booking System), Microsoft Word, Excel and PowerPoint. Legal or Corporate background. Solid understanding of Client care. High standard of customer service. Enjoys high level of interaction with clients/staff. Culture of Friendship. Service Recovery. Ability to work under pressure and keep calm. Ability to meet deadlines. Ability to priorities. Ability to work unsupervised and on one's own initiative. Use of initiative and be proactive in approach to work. Ability to provide a client focused service. Excellent telephone manner. Smart and professional in appearance. Displays sensitivity and confidentiality all times. First class communication skills. Good timekeeping. Willingness & enthusiasm. Ability to work as part of a team, flexible & helpful approach to work. Willing to be flexible in terms of work allocated. Highly motivated & resilient. Respects and enjoys the diversity of cultural, social and academic backgrounds found in the Firm.