Customer Service
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United Kingdom - Wales - Wrexham - LL12 0PJ
Customer Service
Permanent,Full-time
Job Description
- Working with Account Mangers covering administrative duties such as processing hire contacts/sales contracts and purchase order
- Helping to facilitate sales enquiries predominantly by answering the phone and responding to emails
- Making outbound calls to customers and suppliers
- Evaluating customer needs
- Liaising with, and serving as the point of contact for customers on contractual matters
- Helping to plan the advance co-ordination and scheduling of resources to assist in the performance of the contract administration process
- Liaising with the Operations team to ensure that jobs are carried out and completed accurately
- Ordering materials and raising the associated purchase orders to ensure each job is invoiced accordingly
- Dealing with suppliers, clients and subcontractors queries and resolving disputes in a timely manner
- Working with our sales electronic system
- Documenting significant events
- Maintaining appropriate records
Required Knowledge, Skills, and Abilities