Job Description
We are looking for a highly motivated individual with excellent communication skills. You will gain a thorough knowledge of the workings of a life office by working in a dynamic environment handling queries and requests relating to products which range across Corporate and Individual Pensions, Investments & Protection Plans. Your main responsibilities will include, but not necessarily be limited to, the following:
- Ensuring that our customers come first is a key responsibility of the role
- Processing all client/member requests through the new business stage / life cycle of their policies. This will involve ensuring that requests are processed in accordance with product rules and the company's processes and procedures
- Dealing with clients/members and brokers/employers and other stakeholders over the phone
- Complaints handling
- Interacting with other areas of the business e.g. Sales, Propositions, Compliance etc. to improve how we work