Job Description

The role is accountable for establishing and maintaining an ongoing service-based relationship with the team they support recognizing and translating the needs and expectations into a responsive service.

• Liaise with Practice Assistants (PA) to provide support to Client & Marketing for scheduling tender meetings, directory interviews, client training etc.
• Liaise with Practice Assistants to enter, maintain and update Interaction - adding new prospects, clients and contacts, activities and business development information.
• Responsible for ensuring current knowledge of client specific protocols and processes and building these into current practices.
• File management - updating and maintaining all files, ensuring documents are filed correctly and named in line with the business wide naming convention and the correct folder structures are adopted (both electronic and paper).
• File opening and closing - matters are set up on the relevant document/case management system. Undertake all file closing/archiving procedures always ensuring compliance.
• Assisting the Practice Assistants as directed in the organization of internal and external events, seminars and conferences, responsible for arranging registers delegates; booking travel; printing/sending materials; arrange giveaways.
• Responsible for ordering all promotional goods and ensuring stock levels.
• Make room and taxi bookings as requested, organizing hand deliveries and courier requests, and other ad-hoc requests.
• Printing/copying/scanning of documents flowing to document solutions for support with high volume jobs, as appropriate.

Required Knowledge, Skills, and Abilities

• An effective communicator with the ability to liaise with internal and external clients in a professional manner; striving to provide exceptional service at all times.
• Good organizational skills and ability to manage own time effectively within a fast- paced environment.
• Conscientious, taking personal responsibility for own work and accountability for its delivery and quality
• Positive can-do attitude with the ability to adapt to change
• Excellent attention to detail
• Customer/client service focused
• Proactive, professional and flexible approach to work
• Keen to develop over a period of time with a willingness and ability to learn
• Excellent team player, sharing team goals to provide excellent quality and efficiency of service, with a willingness to take on new responsibilities and challenges.