Job Description
Working in a busy environment, Emergency Department Receptionists will book patients into the department, answer telephone queries, discharge patients from care flow and undertake a range of administrative duties to support the effective running of the department.
- Booking in patients on arrival to the department
- Ensuring COVID screening questions are asked
- Creating case notes for patients requiring admission or further appointments
- Finding and filing notes from the medical records department
- Accurately discharge patients from the Care flow system
- Logging all IT issues and notifying Senior Administration colleagues log number(s)
- To gain comprehensive understanding of Care flow EPR computer system, providing support to new users and existing staff
- To deal with enquiries from patients and staff, both internal and external
- To provide administrative support to all clinical staff on duty
- Answer telephone calls in a polite and courteous manner, identifying yourself, the department and hospital
- Deal with queries face to face, on the telephone or via fax
- To keep abreast of all new developments within job-role - participating in training and development as identified at appraisal; to improve existing skills and develop new skills, in accordance with the needs of the Service
This job description is not exhaustive but is intended as a guide to the principal duties and responsibilities of the post. It will be subject to periodic review and change in line with service needs.