Job Description

You will personally be looking after a portfolio of administration clients that range in size. We are expected to manage all day-to-day activities across their allocated clients as well as helping to deliver management reports and ad-hoc projects.

• Prioritizing work to ensure delivery in accordance with client Service Level Agreements.
• Processing member events within targets ensuring it complies with internal standards and scheme and legislative rules.
• Processing scheme events within targets ensuring it complies with internal standards and scheme and legislative rules.
• Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required.
• Answering incoming calls and resolving queries.
• Maintain a culture which reflects Premier’s values, and puts the member at the heart of all activities.
• Attendance at trustee or client meetings.
• Attending internal and external meetings to provide support and guidance on related client administration issues.
• Keeping up to date with technical and scheme changes.
• Participation in ad hoc administration projects/exercises.
• Identifying and recording non-core fee events.
• Liaising with contacts to maintain and build strong client relationships.

Benefits

• Competitive salary based on experience
• Group personal pension plan
• Holiday allowance of 25-27 days, plus bank holidays, with 2 discretionary days in December
• Flexible working environment with a mix of home/office based working
• Life Assurance
• Group Income Protection
• Annual performance related discretionary bonus and pay review
• Development programmes including our digital learning platform, wellbeing and client leadership
• Healthcare benefits
• Various discounts
• Professional subscriptions paid for
• Regular company social events
• An excellent company culture and a fantastic approach to employee wellbeing and engagement

Required Knowledge, Skills, and Abilities

• A-Level or equivalent.
• GCSE English and mathematics (A-C).
• At least 3 years’ experience of delivering administration services to Defined Benefit pension schemes.
• Strong technical pensions and legislative knowledge and understanding.
• Experience of working in a third party administration environment.
• Strong MS office skills.
• DPA or equivalent professional qualification.
• Experience of Profund oPen 2.
• Experience of Bizflow.
• Experience of presenting administration reports and interacting with clients/trustees.