Job Description

You will undertake all administrative and reception activities required while providing excellent customer care to patients and visitors attending the Centre.

• Work closely with consultants and secretaries to provide support in the patient pathway.
• Appropriately direct all incoming calls and participate in all reception duties
• Collaborate with PAO colleagues ensure consistent cover for the Centre’s reception.
• Liaise with insurance companies to ensure all insurance cover is verified.
• Liaise with consultants, secretaries, radiographers and nursing staff regarding new patient and review clinics, follow-up clinics and during treatment courses.
• Act as point of contact for all patients ensuring a professional and efficient service.

Your annual leave suits you with 25 days + bank holidays, and the opportunity to buy/ sell annual leave.

• We’ll look after you and your family with free radiotherapy treatment.
• Plan for your future with a competitive Company Contributory Pension Scheme
• Join our wellbeing community with access to Babylon Health and Headspace Wellbeing
• Save on your parking costs with free car parking at most of our Centre’s.
• Treat yourself with access to a wide range of retail discounts.
• Join a global employer and open opportunities to work in other countries.

Required Knowledge, Skills, and Abilities

• Possess excellent verbal and written communication skills.
• Previous experience managing a busy reception area
• Experience in a customer focused environment
• Strong relationship building skills
• Experience within a diverse range of administrative roles
• Evidence of an empathetic and holistic approach to patient care
• Experience with resolving complaints satisfactorily
• Experience of using Mosaic IT package an advantage
• Be proficient in all MS office packages including, but not limited to, Word, Excel & Outlook
• Previously worked within the healthcare sector preferred