Job Description

• Provide high standard of service to all guests
• Ensure you are fully knowledgeable regarding opening closing times
• Should a guest be staying at the hotel on a package break, please ensure they are aware of what to expect and provide any additional advice if required
• Greet all guests and ensure they
• Be visible observant to pre-empt guest requests 
• Manage food orders, ensure guests receive a great customer experience and provide clear communication with guest kitchen
• Provide product knowledge and information on food drink
• Up-sell where possible
• Up to date with all health safety and all related regulations

Benefits

• Free onsite parking
• Various Employee celebratory days throughout the year
• Support with training professional qualifications, including course fees!
• Carve out your own career path with us as there will be progression career development opportunities across our hotel portfolio
• Internal talent exchange network Access to an Employee Assistance Programme, 24/7, 365 days a year

Required Knowledge, Skills, and Abilities

• Passion for delivering exceptional guest services
• Courteous and pleasant attitude towards guests and other team members
• Patience and good listening skills
• Conflict resolution experience 
• Good telephone manner and IT Skills
• Ability to work under pressure and able to multitask
• Good attention to detail
• Ability to take initiative and a practical approach to problem solving
• Due to the nature of the role industry, flexibility is required to working hours as weekend and evening work will be required 
• Good time management and organisational skills
• Ability to work as part of a team