Executive
Full Time
Job Description
- Responsible for the investment servicing and administration of the Wealthtime Wrap, which includes Pensions, ISAs, General Investment Accounts and Offshore bonds which are investing in a wide range of collectives and unit trusts
- Supporting adviser firms, clients and other third parties by resolving their queries, building their platform knowledge, and working in close partnership with them to maximise their customer experience and journey
- Processing a variety of customer, adviser and DFM instructions, including taking external calls and responding in a timely and comprehensive manner whilst adhering to company standards and timescales
- Performing daily routines including bulk trade order and settlement transactions, contract note updates
- Prompt identification and remedial action in the event of discrepancies with appropriate escalation where necessary
- Processing regular and periodic fund distributions
- Maintain fund manager and asset records including addition of new fund managers and assets, amendments, and corporate action processing
- Work with 3rd party providers to ensure our data is up to date and accurate
- Responding to fund manager questionnaires and provide due diligence information to underlying fund administrators. Provide MI to fund managers
- Process SIPP Reviews, Wrap Valuations and MIFID Ex Post Cost & Charges daily
- An active advocate of the customer who seeks to better understand how we serve their needs, leading by your own action and behaviours
- Effective management of workload
- Adherence to all regulatory/legislative requirements and quality standards
- Taking ownership of your own development, and embrace all opportunities to learn and grow
- Support key business projects
Required Knowledge, Skills, and Abilities
- Financial Service qualifications (E.g. IOC or CII)
- 3+ years’ experience within a similar function/role
- Financial services experience, preferably in SIPP or WRAP
- We use a range of IT systems to support our clients, a working knowledge of Microsoft Office, Word, and Excel (including formulas, pivot tables and VLOOKUP) is required
- We aspire to provide industry leading levels of customer service. To help us achieve this you will need high levels of commitment, strong customer empathy and a desire to help all customers, no matter how challenging the request
- Ability to demonstrate experience and understanding of working within a Financial Services environment
- Flexible and proactive in your approach to your work and change within the workplace
- You will represent our brand, a very high level of professionalism is always expected
- Excellent verbal and strong numeracy skills with exceptional accuracy are essential, as is being able to communicate in a confident, professional, and sincere manner
- Ability to work well individually and as part of a team
- Attention to detail with analytical, systematic, and methodical approach to work
- Excellent time management skills enabling organisation of workload to meet challenging timescales and strict deadlines
- Good problem-solving skills coupled with the ability to present complex matters to financial advisers and customers in a way that is easy to understand
- Confident and precise when escalating issues
- High level understanding of investments and Model Portfolios
- Regulatory knowledge
- Pension/ISA product knowledge
Reference no: 89337