Job Description

You will address large-scale account integrity issues and partner with Product, Engineering, Data Science and Legal teams to create scalable solutions.

• Manage day-to-day Business Integrity Operations through vendor engagement and process improvement, to improve quality and efficiency outputs
• Partner with cross-functional teams such as Product, Engineering, Marketing, Legal to lead or contribute to large scale strategic projects as well as solve ongoing operational problems at scale
• Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your positions
• Gather, analyze and utilize relevant data to develop solutions that improve the overall user experience and safety
• Effectively plan and manage complex projects from the initial ideation phase through final execution to further our mission
• Participate in on-call emergency escalation rotation as well as after-hours and weekend duty when necessary
• Be a Trust and Safety subject matter expert, and maintain expertise by regularly performing operational core work, handling escalations and quality audits
• Develop a deep end-to-end understanding of Trust and Safety and how it affects our community
• Gather, analyze and utilize relevant data to drive efficient analytics and reporting

Required Knowledge, Skills, and Abilities

• 3+ years of work experience in role involving strategic/analytical initiatives (operations, project management, consulting experience, data analysis or technical systems)
• Experience with program management using strategic, analytic and creative evaluation with a focus on end goal upstream problems solving
• Experience with assessing, analyzing and resolving complicated issues, and distill that complexity into simple and concise communication
• Experience building connections with cross-functional partners and team members through effective communication and collaboration, while delivering results in a goal-oriented environment
• Experience working in a global cross-functional environment across multiple time zones
• 5+ years experience managing projects or process improvements
• Experience working within a formal methodology (Six Sigma, Agile, etc.)
• Intermediate knowledge of data tools such as SQL, Tableau, Looker or other coding languages and data visualization tools