Accounts Manager
Full Time
Job Description
- Lead partner portfolio and account planning.
- Utilize data analytics and insights, and collaborate with assigned account team, to develop strategic account and portfolio plans.
- Develop collaborative relationship with account team.
- Drive effective, strategic and consistent partner conversations and action plans to increase results.
- Build intentional partner relationships that drive revenue.
- Conduct proactive meetings to develop trusted advisor status, build loyalty, improve business.
- Establish yourself as the point person for day to day account management inquiries and performance concerns.
- Be present and available to advertisers and build customer loyalty.
- Contribute to year over year increases in partner satisfaction.
- Model exceptional account management that delivers sales and service excellence.
- Bring competitive and industry insights and media sales experience to flawlessly execute data-driven optimizations.
- Partner with account team to exceed partner expectations via responsiveness, providing insights, marketplace knowledge, resolving technical issues.
- Drive the growth and development of mutually beneficial working relationships with account team and key internal partners.
- Utilize relationships to provide seamless account management, a united front to customers and ultimately enable the ability to quickly respond to customer requests or escalations.
- Lead account conversations with key internal partners to evaluate account performance, develop short and long term strategies and discuss/act upon optimization opportunities
- Maintain functional knowledge of new features, products and initiatives across the platform and ecosystem.
- Consistently make every effort to increase knowledge of the industry and strengthen business acumen.
Required Knowledge, Skills, and Abilities
- Experience in the reseller, partner, or tool provider space is preferable.
- Aptitude for understanding technical API implementations and issues a plus.
- Bachelor’s degree required, Advanced degree (MA, MBA, PhD) preferred; equivalent work experience with focus on Sales
- 3+ years working in a sales or customer service organization
- 3+ years search advertising experience preferred
- Relentless focus on the partner experience, with demonstrated capabilities meeting partner needs and strategic campaign goals
- Strong problem solving and analytical skills to deliver customer-focused solutions
- Demonstrated passion for search and technology and its use in driving revenue and customer satisfaction
- Flexibility to maintain focus through change and thrive amid ambiguity
- Proven ability to multitask & work under pressure and build ongoing relationships
- Excellent written and verbal communication and presentation skills
- Proven track record of exceptional performance, high productivity and meeting deadlines
- Infectious enthusiasm and imagination associated with a group committed to developing the best search sales experiences in the world
Reference no: 89728