Job Description

• Assist post-sale onboarding for new platform customers and continuously support platform client requests to bring value to customers and ensure success on the platform.
• Become an expert on the Platform and help customers understand the software in order to drive value and achieve their marketing goals.
• Collaborate with customers to uncover their needs and align the correct products to meet their business needs and goals.
• Monitor product usage and work to increase adoption and “stickiness” of the software suite.
• These may include data discrepancies (impressions, clicks, conversions, etc.), issues related to fraud and brand safety, site tag implementation, poor performance, creative issues, and integrations with various third party systems.
• Act as the voice of the marketer internally, working very closely with product management, product marketing, engineering, sales and other departments to influence the product roadmap.

What you'll get from us:

• Total rewards compensation including equity grants
• Group Risk benefits: Life & Disability cover
• Comprehensive private medical and dental healthcare plans
• Company Pension Scheme
• Commuter benefits: Bike to Work Scheme and TaxSaver benefit
• Learning and development opportunities and resources
• 25 days annual leave
• Great work atmosphere with fun, diverse teams all driving towards the same goal
• Free office meals and snacks!
• Holistic employee-centric wellbeing resources & support programs
• Headspace subscription for all employees
• Inclusion initiatives and Employee Resource Group (ERG) participation
• Employee Referral Bonus Program
• Career development opportunities
• Mentorship Program
• Flexible work schedules

Required Knowledge, Skills, and Abilities

• 4-5 years of experience in online advertising or SaaS client centric roles supporting a technology platform.
• Adaptable, intellectually curious, and an inherent problem solver. Seeks to understand processes, procedures, and techniques.
• Strong experience in customer facing communications and comfortable presenting to large groups in person or via screen share.
• Basic knowledge and shown familiarity with troubleshooting Ad-Servers / Integrations and Tag management platforms. Similarly, working knowledge of languages such as JS / HTML.
• Strong written and verbal skills, particularly in conveying technical concepts in a way that is easy for clients and non-technical partners to understand.
• Sharp attention to detail, ability to priorities multiple tasks, communicate effectively and work in a dynamic environment.
• Strong collaboration skills as well as the ability to work off your own initiative