Job Description

The key focus of the role is to provide a highly professional, friendly and outstanding service to our business and personal customers. You will be a visible presence on the branch floor, delivering a more personal customer experience

• Lead flow and engage with customers to deliver a professional, efficient and friendly customer service to our customers.
• Use branch techniques to recognize and refer selling opportunities and participate in all sales drives within branch.
• Lead the migration of customers to appropriate self-service options, including on-line and Banking 365 delivery channels.
• Handle all basic queries and complaints awhile recording and updating relevant customer information on in-house systems.
• Play a key role in cash handling activities in the branch.
• Perform duties in a compliant manor in accordance with policies and procedures

Required Knowledge, Skills, and Abilities

• Experience in customer service, demonstrating a high standard of service in every customer interaction.
• Good communication and interpersonal skills with an ability to work effectively as part of a high performing team.
• Self-motivated with the necessary aim to achieve agreed goals and identify sales leads and referrals.
• An ability to adapt to new technologies, on desktop, mobile and tablet platforms