Job Description

You’ll need to be brilliant at building relationships with customers, identifying their needs and expertly matching them to our products and services. You’ll be hungry to hit sales targets and to play a supportive and encouraging part in the team around you. Positive and motivated, you’ll always be looking for ways we can improve and for ways to improve yourself. Previous retail sales experience is necessary and, of course, a love of the products we sell essential.

• Taking ownership of customer issues, using your problem solving skills to take care of them in a patient and professional manner until resolve
• Embody a better connected life in person and engage with customers to tell a story about our product range, not just a tech spec
• Engage with our customers to match them to the appropriate products and services in an approachable, personable manner when closing sales, while also promoting our smaller products and services through cross-selling and upselling
• Work alongside colleagues in your team to support, motivate and encourage each other to succeed and achieve targets
• Work closely with your colleagues, celebrating success within your team
• Liaise with the wider business such as; customer care, the business team, and the credit approval team to provide prompt solutions to our customers
• Ensure store standards are met by replenishing stock, reorganizing displays in line with planograms, and maintaining the cleanliness and positive reputation of the store
• Have an appreciation and understanding for Data Protection policies and ensure all administration is carefully completed and filed in the correct manner
• Demonstrate responsibility for RLP (retail loss prevention) policies and processes to show support for your store manager during store audits
• Support your store manager with all RLP policies and processes to demonstrate support for store audits

What we offer

• 25 days annual leave each year
• Smartphone with a generous employee plan
• Benefits contribution paid monthly to use towards healthcare etc
• Employer matching pension scheme of up to 5%
• Life Assurance and Salary Protection Plan from day one
• Access to learning and development tools such as LinkedIn Learning

Required Knowledge, Skills, and Abilities

• Previous experience in a retail, sales or customer-service based role.
• Flexibility around working hours including evenings and weekends
• Keen interest in technology and lifestyle product range
• Ability to engage with colleagues and customers with excellent communication skills
• You are a team player. You will work with colleagues to support, motivate and encourage each other to succeed and achieve goals.
• Self-motivated, patient and personable individual
• Strong attention to detail
• Ability to anticipate needs and take initiative
• Proven ability to build and maintain strong working relationships
• Proactive with a "Can Do" attitude.
• Ability to influence people