Job Description

You will be supporting a well-known brand, providing a fantastic customer experience on all interactions, leaving a lasting impression. You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work from home with confidence.

• Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basis
• Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
• Accurately record all contact interactions on systems in line with expected process
• Ensure you give a positive image and great first impression to all contacts
• Build sustainable relationships of trust with customers, team members and clients through open and interactive communication

What’s in it for you?

• A competitive basic salary
• Company Pension Scheme, life assurance, and plenty more
• 22 days holiday
• We will provide a laptop and IT equipment to perform your role but you will need an active broadband connection
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socializing, to health & wellbeing, travel and technology

Required Knowledge, Skills, and Abilities

• Being highly methodical with a thorough attention to detail
• Having excellent organizational skills
• Having the ability to work to stringent customer service SLA’s and KPI’s
• Demonstrating confidence and the ability to communicate clearly and effectively
• Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
• Bringing a proactive attitude with the ability and ambition to develop role in the future