Job Description

• To provide professional and efficient secretarial and administrative support to the Consultant and medical team.
• Be the first point of contact and communication for General Practitioners, consultant colleagues, nursing staff, administrative and other hospital staff, patients, relatives and outside agencies.
• To have a sound knowledge and understanding of medical terminology.
• The post holder must apply a high degree of confidentiality to all of their work.
• To undertake these duties without direct supervision, working within broad procedural guidelines.
• To act as the first point of reference for the consultant and their team, receiving and dealing with all mail as required.
• Deal with routine correspondence without recourse to the consultant as appropriate and highlight correspondence of an urgent nature as appropriate.
• The consultant however must make judgement regarding the critical nature of any case.
• Respond to priorities set by the consultant and organise the routine work relating to patients so that it is conducted in a timely order, bringing to the attention of the consultant and line manager any significant lapses and their causes.
• Communicate and liaise in a professional and sensitive manner with patients and their relatives, General Practitioners, consultants, senior management, other hospital staff, and outside agencies.
• Prioritise and manage workload. Work independently and without direct supervision, using own initiative.
• Receive results following diagnostic tests on patients.
• Ensure results are acted upon promptly and subsequently filed in the patient’s notes.
• To maintain an accurate index of all patients’ notes held in the office area and to forward these to the appropriate destination as soon as they are no longer required.
• Co-ordinate doctors annual/study leave.
• Take minutes of meetings, transcribe and circulate in a timely fashion.

Required Knowledge, Skills, and Abilities