Job Description

• Lead the management, purchase and shipment of blind samples via online retailers (blind samples are commercial units of dietary supplement products certified across the Informed Certification Programmes.
• Ensure all purchasing is completed in a timely manner and that testing of blinds occurs in line with programme requirements.
• Record applicable product information on appropriate internal electronic tracking systems.
• Manage all receipts from purchases, maintain purchase records and support with company credit card reconciliation.
• Coordinate with relevant internal teams to receive and ship blinds that are only available in their purchasing territory (for example by using third party shipping companies).
• Resolve missing orders with online retailers, keeping colleagues informed of any delays, discrepancies or challenges.
• Lead the resolution of non-compliances relating to blind purchases or Member Reviews, engaging with internal teams and/or customers as necessary.
• Support other programme compliance activities as required, for example identifying, logging, tracking and resolving non-compliances.

Administrative Processes

• Perform administrative duties supporting across all Informed Certification Programmes, communicating effectively with colleagues and relevant internal teams to ensure efficiency and integrity (this may also involve communication with customers).
• Provide data reports to internal teams as necessary to support administration of the Informed Certification Programmes.
• Ensure full traceability of all records by following group record keeping procedures. Organise and maintain documents within relevant internal databases and network files.

General / Role Dimensions

• Develop a basic understanding of programme acceptance criteria, relevant quality standards and scientific techniques employed.
• Communicate effectively with relevant internal groups (e.g. Operations, Business Development, Marketing) to support administration of the programmes.
• Strive for continuous improvement in relevant areas of programme administration, generating and supporting implementation of improvement ideas.
• Make timely and informed decisions, referring to senior staff where necessary.

We offer a truly flexible approach to work where you can choose your working pattern to meet your home and work needs; regular working from home is supported, to enable a good work/life balance. The environment you will work in is friendly and informal, with good on-site facilities. You will receive a market competitive salary and a wide range of flexible benefits, including a group personal pension plan, cycle to work scheme, travel insurance and more. Continued personal development is encouraged and we provide excellent training and development opportunities for all employees.

Required Knowledge, Skills, and Abilities

• Enthusiastic with a positive attitude and willingness to get involved.
• Team player, engaging with colleagues to achieve successful outcomes.
• Show perseverance and personal responsibility for delivering results even when difficulties arise.
• A levels (or equivalent) in technical, English or mathematics related subjects
• Strong performer with good written, verbal and electronic communication skills
• Organised with acute attention to detail
• Excellent time management skills – ability to multitask on numerous projects
• Good interpersonal communications skills, with the ability to collaborate with a diverse group of individuals across multiple time zones and cultures.
• Knowledgeable in Word, Excel and databases and ability to learn to use other software
• Proficient computer skills
• Commercial awareness (desirable, not essential)