Business Administrator
Full Time
Job Description
- Collaborating with the marketing team to manage launch programs, live events, calendars, creative concepts, and campaigns to drive traffic to the eSource site
- Responsible for website performance metrics ensuring there is a clear view of what success looks like across the site in terms of customer behavior, conversion, traffic, bounce rate
- Work with marketing to ensure that spend is optimized and identify improvements to drive KPI’s
- Work with in-house web developer to improve customer experience of the eSource site, branding, and content of eSource site.
- Monitor redirects, click rate, bounce rate, as well as traffic sources to ensure offsite and onsite campaigns, content creation and content programming are maximized and monitored.
- Plan, develop and implement our SEO strategy to ensure we maximize our visibility, deliver KPI’s
- Liaising with multiple global vendors to organize special offers for eSource customers and to ensure that products and offers are being updated regularly
- Guaranteeing our customers receive prompt and efficient service, setting a one-hour lead time on query responses which has been adopted as standard by the wider team
- Managing and forecasting pipeline and GP
- Recruiting, selecting, and training new team members.
- Collaborating effectively with Business Unit managers, Senior Managers, and customers to aid the growth of the overall business across all segments
- Understanding the market/verticals and building and executing plans to grow them.
- Client visits and video calls, for a new and existing customer, identifying, and following up business leads.
- Representing eir evo within the Partner Community and as well as internal stakeholders coordinating the execution of sales opportunities
- Maintain and nurture close business relationships with all points of contact within our account base, understanding all aspects of their business.
- Ensure all accounts are effectively and proactively managed, taking responsibility for all quotes, product orders, and deliveries from end to end.
- Analyze results and highlight challenges of campaigns implemented to develop best practice for future strategy planning
- Submit regular reports on performance vs. target highlighting achievements, challenges and future opportunities.
Required Knowledge, Skills, and Abilities
- Previous experience in managing a Digital Function at a senior level is essential
- Proven track record of exceeding Sales Targets
- Excellent communication skills (verbal, written and PowerPoint) with the ability to interact up to senior management level.
- Experience in a large organization – preferably telecommunications/IT and in the B2B Fixed area
- Strong skills in planning, organization, scheduling, problem solving and the resolution of conflicting priorities.
- Ability to work under pressure and exceed sales targets
- Ability to move into an evolving area and play a role in establishing new processes and best practice.
- Problem solving through working with and influencing multiple stakeholders
- Ability to work with and influence multiple external parties
- Team player with ability to influence peers and superiors
Reference no: 91254