Job Description

• To carry out a variety of reception and administration duties particularly in areas such as security, banking of cash, making and reconciliation of bookings etc. via computerized Management system. 
• To handle and control all incoming telephone calls, directing them as necessary, in a polite and efficient manner.
• To handle web and email enquiries directing them as necessary, in a polite and efficient manner. 
• To handle money/sale of tickets and to receive and record bookings and memberships where applicable.
• To provide control on the movement and safe passage of the general public through the Reception Area. 
• To check tickets/membership cards and to challenge unauthorized entrance to prevent inappropriate use of the facilities.
• To actively promote the Customer Policy and to integrate in their approach and delivery of services. 
• To provide guidance and assistance to all patrons and visitors and generally promote the facilities and their activities.
• To liaise with groups of users, providing a supporting role to their activities and use of the facility. 
• To provide general administrative support as appropriate.
• It is intended that all Receptionists will be multi-skilled and able to undertake a full a range of duties. 
• To assist in the development of Managerial Initiatives, e.g. Investors in People, Management Charter Initiative, Performance Management and Appraisal, Continuous Professional Development, etc.
• Undertake such other duties and tasks appropriate to the grade and character of work as may reasonably be required. Therefore, the above list of responsibilities in this job description should not be regarded as exclusive or exhaustive.

Benefits:

• Company pension
• Employee discount
• Gym membership
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Required Knowledge, Skills, and Abilities

• Candidates must be able to demonstrate a good level of competence in word processing and other relevant software packages.
• Experience of using a Leisure Management System, ideally Gladstone.
• Proven administrative skills related to Leisure/Sports Centers.
• Candidates must have experience of working with members of the public in a customer orientated environment.
• Experience of working in a busy reception environment.
• Sales experience and in particular membership sales
• Excellent Customer Service skills
• Excellent communications skills, written and verbal
• Good interpersonal skills with the ability to develop and sustain relationships with a variety of people both internal and external to the organization
• The ability to organize, priorities, and coordinate your workload
• The ability to respond positively to change
• Good degree of flexibility
• The ability to work as part of the team
• The ability to work calmly under pressure and manage converging priorities
• Excellent time management skills 
• The ability to plan and deal effectively with work pressures and meet deadlines when they arise
• Excellent IT skills
• Good analytical skills and the ability to problem solve
• The ability to exercise sound judgment and sensitivity when dealing with complaints and other sensitive matters
• Understand the principles of GDPR and apply to working practices
• Understand the principles of ensuring the safety of children and adults at risk.
• Ability to communicate in Welsh