£8 - £10 Per hour
Receptionist
Permanent,Full-time
Job Description
- Take ownership of the daily and weekly tasks to be completed by the reception team
- Support the promotion of patient choice through asking patients to complete Smile Checkers and provide information about products, services, promotions, available finance options and oral health products
- Conduct regular system reviews to identify and action issues around debt, open courses, DNAs
- Achievement of Oral Health Products target
- Smile checker completion
- Debt in line with practice target
- Open courses in line with practice target
- Build and nurture great working relationships with the Clinical team
- Be actively involved in the smooth running of the practice by working well with your practice team
- Share your knowledge and experience with team members and undertake any suitable training to enhance your job role
- Fill the diary and optimize appointment booking by using the principles of color coded SMART diaries
- Take ownership for all aspects of money management including transmitting electronic claims daily (EDI)
- Comply with the health and safety policy and all relevant risk assessments including ergonomic
- Always adhere topolicies and procedures
- Welcome patients whether it be in person or over the phone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating information about waiting times
- Accurately update and protect patient information including on the patient electronic database
- Book next appointments before the patient leaves and action reminders including courtesy calls
Benefits:
- Company pension
- Flexible schedule
- On-site parking
Schedule:
- 8 hour shift
Required Knowledge, Skills, and Abilities
- Caring and compassionate
- Excellent interpersonal skills including a professional and welcoming telephone manner
- Excellent organizational skills in order to manage multiple tasks and process timelines
- Demonstrates flexibility
- Able to build strong relationships with the Practice team
- Excellent verbal and written communication skills
- Willingness to learn about all products and services offered
- Ability to use IT and operate a computer based systems,
Education:
- GCSE or equivalent (preferred)
Experience:
- Dental receptionist: 1 year (preferred)
Reference no: 91963