Job Description

You will be the first point of contact for visitors to the company in person and on incoming telephone calls. You will also take responsibility for managing the reception diary, supporting external and some internal meetings and oversight of the customer suite. You will also undertake ad-hoc administrative tasks for the Business Operations team and others as required.

• Meet and greet visitors to the company in a warm and welcoming manner ensuring efficient sign in/out; liaison with hosts; management of ANPR and door access cards and visitor’s badges as required.
• Undertake general telephone/reception duties including taking efficient messages, screening & directing calls in a polite and responsive manner, answering queries from visitors & staff.
• Maintain a professional and organized reception area.
• Support internal & customer meetings with room set up, refreshments & lunch booking, oversight of the customer facilities (ensuring tea, coffee etc. is on hand etc.)
• Assist in the booking / organization of internal / external events including travel requirements, hotels, taxis etc. as required.
• Point of contact for routine site issues & liaison with external contractors where applicable
• Manage outgoing mail / franking machine etc., distribute incoming mail when required
• General administrative duties as required.

Additional pay:

• Performance bonus
• Yearly bonus

Benefits:

• Cycle to work scheme
• On-site parking
• Referral programme
• Sick pay
• Wellness programmes

Schedule:

• 8 hour shift

Required Knowledge, Skills, and Abilities

This position requires someone with excellent communication and organizational skills; a positive, customer-service mind-set; and a strong work ethic. They will have a can-do attitude and will be proactive in owning and managing their workload and various ad hoc requests.

• Strong verbal & written communication skills with a confident & efficient telephone manner
• Strong interpersonal skills with an ability to form professional relationships with colleagues & visitors at all levels of seniority
• Organized and efficient, able to manage time effectively, priorities tasks and keep abreast of several tasks at once
• Competent user of Microsoft Office packages including Word, Teams, Excel, PowerPoint.
• Able to work independently, multitask and be resourceful and proactive when issues arise
• Accurate, and have exceptional attention to detail.