Job Description
You’ll help us to build on our already high reputation as one of the world's leading solutions. Through a consultative approach and deep understanding of our users, you’ll be responsible for the long term success of your portfolio of Small Business accounts.
- Engage and target customers at critical points in the customer journey to ensure adoption, growth, and renewal of company
- Drive commercial outcomes for your accounts, including managing customer renewals and closing growth opportunities
- Build an understanding of the customer journey, putting their needs first to ensure a great customer experience
- Find opportunities to effectively deliver positive customer outcomes at scale
- Identify and understand common customer challenges and actively suggest solutions
- Be a customer champion, ensuring their views are represented in the company and driving continual improvement in user satisfaction
Benefits
- You'll work 40 hours per week, Monday to Friday; based from our Cambridge office, but with the opportunity of flexible home working
- You'll be expected to make calls in the evening (up to 9pm) if that's when the customer is available
- Bupa health care
- Flexible working hours
- 25 days holiday plus bank holidays