Job Description

An Income Auditor reviews, analyzes, and recommends improvements to the daily financial reports and process to improve accuracy and efficiency.

You will monitor all transactions as they contribute to or detract hotel revenue. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Carry out daily checks of revenue via an Operations Audit as per hotel standards
• Reconcile and monitor commissions, housekeeper and rate discrepancies, and Conference and Banqueting Revenue against daily function sheets
• Check non-arrivals, late departures, no sales/voids, management bills, bill sequence and pay-outs
• Check bills signed to Room Account and record all covers
• Record Reset Counter
• Spot-check Function Diary and the settlement of function bills
• Reconcile telephone, Pay TV, newspaper revenue, guest laundry income, corrections and allowance
• Ensure Advanced Deposits are current
• Recommend improvements to processes as required
• Execute on tasks/requests as instructed by the Finance Manager and/or General Manager

Benefits

• Work/Life balance: Regular days off, flexible working
• Payment: Competitive salary 
• Holiday: 28 days including bank holidays (increasing yearly to max 33)
• Pension scheme, discounted dental and health cover
• High street discounts: with Perks at Work
• Free meals on duty
• Grow your career while having fun 
• Personal Development: programmes at all levels to support your career

Required Knowledge, Skills, and Abilities

• The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
• Ensure strong financial management and maintain robust controls for Income Audit, Refunds, Rebates and Cashiering processes.
• Maintain accurate accounting records and provide financial reports for the Hotels under the umbrella of the centralized accounting system.
• Performing Bank Reconciliation which includes reconciling Credit cards, Cash/Cheques & BAC'S. Checking revenue on a daily basis for all departments, ensuring that VAT is balanced using different spreadsheets and making sure that revenue is sent to the General Ledger on a weekly basis.
• Sending out necessary Daily Revenue reports to the management and ensuring that the forecast and budget figures are always in.
• Balancing Guest Ledger on a daily basis.
• Ensuring all the reports and paperwork have proper backups, signatures etc. in order that we comply with the company standards.
• Basic understanding of complex computerized financial systems and ability to use it including manual dexterity to operate all office machines.
• Ability to effectively deal with guest/ team member concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Maintain an open line of communication between team members and management.
• Ability to handle several tasks at one time and meet multiple priorities of business demands.
• Ability to learn and perform all essential job functions accurately and safely with minimal direct supervision, within initial training period after employee begins work.