Job Description

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of Practice procedures.
• Registering new patients.
• Answer the telephone promptly.

Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

Required Knowledge, Skills, and Abilities

• Ideally previous medical / healthcare receptionist experience
• You will have excellent communication skills with a clear and polite telephone manner.
• You will work in a polite, confidential and discreet manner, respecting patients at all times.
• You will have experience of working with the general public, being sensitive and empathic in distressing situations.
• You will be confident to work as part of a team and be able to think on your feet independently.
• Strong IT and administration skills.