Job Description

Day to day you will be busy.

• Fielding inbound calls from retailers and consumers about a range of gorgeous kitchen products. 
• Dealing with everything from product queries, warranties returns through to processing orders that come through via phone, email, and social media.
• Troubleshooting product issues and answering general queries 
• Maintaining customer database
• General administration and follow up

Required Knowledge, Skills, and Abilities

• Solid customer service experience in either a call centre or office-based ordering processing customer service role 
• Ability to build relationships over the phone.
• Skills in problem solving and thinking outside the square. 
• Strong organizational skills and deadline orientated.
• Ability to handle a busy workload.