Job Description

Working as a member of the Reception Team, the main purpose of the role will be:

• To be the first point of contact for all visitors to the College
• To work as a member of the Reception Team
• Assist in providing prospective students with the most appropriate information
• Taking and receiving phone calls
• Provide clerical support including data input
• Cash handling
• Dealing with mail and parcels

Required Knowledge, Skills, and Abilities

• GCSE Math and English, Grade C or equivalent
• Customer Service Practitioner Level 2
• Excellent customer service skills.
• Administration experience.
• Excellent interpersonal skills with the ability to communicate effectively with students and staff at all levels.
• The ability to work calmly under pressure with changing priorities and maintaining a professional persona at all times.
• An organized, methodical and flexible approach to work, with the ability to work as a member of a team while maintaining own workload.
• An ability to work at times without supervision and to use initiative.
• A willingness to undergo any further training or development as, or when appropriate.