Job Description

The successful candidate should to be able to commence the role May/June time, to be agreed. The role will be for at least 12 months, and training and support will be provided.

• Process uplifts and credit requests generated by Telesales
• Processing sales support emails - web access
• Liaise with Goods In to collect uplift notes and photograph complaint stock if required
• Prepare product for return and dispose of stock no longer required
• Process credits from complaint uplift forms and record on agile base
• Log incoming complaints from phone calls, forms or emails
• Identify potential claims and liaise with company insurers to minimize liability
• Provide written response to customers where appropriate
• Liaise with customers, Sales Representatives and Buyers
• Raise debit notes for complaints and recalls
• Assist accounts with queries as they arise
• Monitor email accounts and requests from website
• Follow up and monitor all entries on agile base until the complaint can be closed
• Produce monthly report for Sales & Marketing Director on complaint statistics

What we offer?

• Full time position, Monday to Friday 09:00-17:30 
• 25 days annual leave plus Bank Holidays.
• 5% Company contribution pension scheme
• Generous discounted staff purchase scheme
• Perkbox – Benefits & Rewards platform
• Free tea and coffee
• Free onsite parking

Required Knowledge, Skills, and Abilities

• A confident telephone manner and strong communication skills
• Ability to work in a busy team environment
• IT skills, training in our bespoke systems will be provided.
• Previous customer service experience, preferred, but not essential