Job Description

We strive to provide a personalized, premium service which continually improves our customer’s experience. Using advanced technical support tools, our platinum service ensures our experts – that’ll be you – are able to help our customers where and when they need it. We’ll provide you with the tools and training needed to excel in your role, you need to bring your “can-do” attitude and a passion for customer service.

• Supporting with inbound calls within a virtual contact Centre
• Delivering a service which makes our customers feel valued and supported
• Dealing with a range of customer questions from billing and promotions to returns and repairs

What can we offer you?

• An additional annual attendance bonus of £1,937 paid quarterly (for the first year of employment)
• A wide range of discounts on everything from retail, to health & wellbeing, travel and technology
• Access to Private Medical Insurance & Health Assessment plans
• 22 days’ holiday (pro rata) plus public holidays
• Pension scheme
• Childcare scheme
• Monthly incentive scheme
• Endless career progression

Required Knowledge, Skills, and Abilities

• Confidence and the ability to communicate clearly and effectively
• An ability to learn new skills quickly, including adopting new processes and technology
• An ability to think on your feet and adapt to different situations
• A good listener, who can be empathetic, show patience and adapt their behaviors to suit different callers
• Ideally, experience working within a customer service environment
• A quiet space to work at home with a strong WIFI connection