Job Description

Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified. It is not intended that each post will be responsible for the full range of duties.

Key responsibilities

• Preparing papers and files for court.
• Collection of financial impositions imposed by the court.
• Enforcement of financial impositions using designated Fines Officer Powers.
• General photocopying and filing.
• Creating and updating records on in-house computer system and data input.
• Post opening and dispatch.
• Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
• Preparing meeting agenda, joining instructions, handouts etc.

Drafting

• Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.

Operations

• Conducting Means Interviews with defendant mainly over the phone but face to face in some instances.
• Assisting at Enforcement Courts and hearings, ensuring papers and materials are available and up to date.
• Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc.
• Handling counter (face to face), written and telephone enquiries.
• To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
• To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.

Processing Casework

• Including standard documentation and information, court orders, claims, fines, fees, maintenance and fixed penalty tickets.
• Resulting courts accurately, interpreting accurately the information required on a court file.
• To work to workload targets in terms of throughput and accuracy.

Checking and verifying

• Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
• Ensuring compliance and administration documentation meet quality standards.
• Role holders may be required to cross check and validate work completed by colleagues.

Collecting and assembling information

• For returns, results, accounts, statements, warrants, statistical analysis, reports etc.
• Work may require interpretation of source materials, preparation of files, obtaining updates.
• Role holders will need to modify and adjust information and make decisions to allow work to be completed.
• Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required.

Undertaking calculations

• Produce basic statistical analysis reports and where required, process financial information.
• Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.

Making Effective Decisions

• Use guidance, analyze relevant information, and ask colleagues for input to support decision making.
• Identify and deal with any errors or gaps in information before making a decision.
• Consider the diverse needs of those affected by decisions and how it will impact them.
• Provide advice and feedback to support others in making accurate decisions.
• Ask others to clarify decisions when confused and query any issues that arise constructively

Changing and Improving

• Review ways of working and suggest improvements, including how to make full use of new digital technologies.
• Learn new procedures and help colleagues to do the same.
• Query any issues that arise from changes in a suitable way.
• Respond in an effective and appropriate manner when emergencies arise.

Working Together

• Proactively contribute to the work of the whole team and remain open to taking on new and different roles.
• Get to know your colleagues and build supportive relationships.
• Listen to alternative perspectives and needs, responding sensitively and checking
• Understanding where necessary.
• Ask for help when needed and support others when the opportunity arises.
• Be aware of the need to consider your own wellbeing and that of your colleagues.
• Understand that bullying, harassment, and discrimination are unacceptable.

Required Knowledge, Skills, and Abilities