Job Description

The student services team offers a diverse range of support and services, including but not limited to:

• Front of house duties
• Coordinating student enrolments and course registrations
• Attendance monitoring and timetabling
• Signposting to internal and external services and coordinating student at risk policies and procedures
• Organizing meetings i.e. disciplinary, support, 121 etc.
• Positively supporting students with accurate information at all times regarding their course and support needs

The team deals with a variety of telephone, walk-in and online enquiries. The support team will assist a new lead from the enquiry stage, discussing the variety of courses we have on offer, applicant eligibility and possible progression routes, all the way through to application, interview, induction and enrolment.

• To assist management in day-to-day administrative duties such as maintaining student information systems and spreadsheets (Google Sheets). Organizing and filing digital and physical documents.
• To assist with reception duties such as answering the phone, greeting and signing in visitors.
• To help the Tutors, and liaise with the Admissions Team when new applicants come in for course meetings.
• Keep track of day-to-day communications with absent students.
• To be involved in the delivery of large scale on-campus recruitment events, such as Open Days.
• Representing the company and its core values
• Undertake any personal development necessary to ensure effective performance in the role
• Any other duties appropriate to the role as required by the Line Manager or Management Team (within the job holder’s level of skill and ability).

Required Knowledge, Skills, and Abilities

• Previous experience in an administrative role.
• English and Math at GCSE grade C/4, or equivalent.
• Excellent written and verbal communication skills.
• Strong work ethic, self-motivated, punctual and highly organized.
• Pride in the delivery of work to high standards
• Adaptable and versatile.
• Supportive and approachable team player.
• Aptitude for using technology.
• Experience of working in a customer service environment.
• Experience/familiarity with using Google systems including Mail, Docs and Sheets.
• Experience or understanding of higher education systems and processes.
• Knowledge of music or music technology/production.
• Familiarity with an iMac and Apple OS.
• First Aid or Fire Safety training.