Job Description

• Delivering exceptional customer service via multi channels including Phone, Email, Live chat and more
• To deliver that service within the departmental standards
• To complete outbound tasks such as calling customer with order updates and possible sales opportunities
• To ensure that our excellent Social Media footprint it maintained, including Trust Pilot, Google, FB, and Instagram
• To maintain a high level of accuracy in both communication with our customers and internal systems
• Additional tasks may be required as authorised by your line manager from to time to meet the needs of the business

Required Knowledge, Skills, and Abilities

To be considered as a Customer Service Advisor, you will need:

• Experience dealing with customers face to face, over the telephone and via email
• Experience of customer services
• Experience with dealing with customer complaints
• Ability to build good working relationships with colleagues
• Good listening skills
• Problem solving skills
• Attention to detail
• Ability to manage time effectively
• Ability to multitask
• Ability to work as part of a team
• Ability to use own initiative
• Committed to learning about our product range