Job Description
Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
- To have a thorough knowledge of all Practice procedures.
- To work in accordance with written protocols.
- Pulling/filing notes as required.
- Scanning.
- Photocopying as requested.
- Prescriptions
- Data input.
- Receiving patients who are consulting with members of the Practice team.
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception positions as necessary.
- Process appointment requests for today & future appointments from patients by telephone and in person.
- Deal with visit requests.
- Registrations of new patients – computer data entry and medical records.
- Process patients change of address – computer data and medical records.
- Process repeat prescription requests in accordance with Practice guidelines.
- Have working knowledge of telephone/alarm system, during and after hours.
- Good telephone manner essential.
- All other relevant admin duties.
- Ensure building security – have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and careers.
- Recognize people’s needs for alternative methods of communication and respond accordingly.
- Attend team meetings as necessary