Job Description

We are renowned for their outstanding commitment to being leaders in customer service. Whether you are speaking to customers over the telephone or via email, your warm professionalism and expertise ensure the customer journey is the very best each and every time. You understand that not every customer is a happy customer when they first contact us, but you will build brand loyalty by taking ownership of customer queries and providing consistently positive solutions.

We’re a busy office, with comfortable open plan call decks, where every day brings new challenges and opportunities, pushing you to set sail on your new career journey with us.

Every day brings new challenges and excitement, and every customer interaction gives you the opportunity to do what you do best: find solutions and provide exceptional customer service.

It is proven that contact Centre roles can be great opportunities to build skills and confidence speaking to people, using computers, independence working and ultimately can set you on a successful career path for the future.

Minimum 1.8GHz with at least two processor cores, it should be less than 5 years old. Intel Atom, Celeron, Core 2 Duo or Pentium branded processors aren't supported. Desktop or laptop Windows 10 or Mac system only. Mac systems are not supported.

• Minimum 4GB memory (RAM) 
• 20GB free space. HDD or preferably SSD drive type
• Minimum single monitor with at least 1440 x 900 resolution 
• Keyboard, Mouse and USB Headset
• 1 free USB port

Network Specifications

• 20Mbps download and 10Mbps upload speeds

Benefits

• Onsite discounted cafeteria 
• Discount gym memberships
• Taking care of your future with Pension Schemes and Eye Care vouchers 
• A straight forward commute, well-served by public transport and with free onsite parking.
• Discounts on behalf of various clients 
• Rewards system
• Career progression – opportunities to develop your skills further!

Required Knowledge, Skills, and Abilities

• Natural flair for conversation and equally impressive listening skills – creating customer loyalty 
• Strong written and verbal communications
• 6 months of customer service experience 
• Ability to work accurately under pressure
• Computer Literate 
• Our roles require you to be at least 18 years old