Job Description

You will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Rooms Division Administrator is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager with daily Front Office operations
• Provide prompt service and actively seek opportunities to drive Guest satisfaction
• Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
• Manage, resolve or escalate any and all Guest complaints quickly
• Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
• Attend all Front Office meetings
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentally-conscience manner

Required Knowledge, Skills, and Abilities

• Previous customer service experience within the hotel/leisure/retail sector
• Excellent interpersonal and communication skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations