Job Description

You could be interacting with our customers via phone, email, social media or Chat so will need to be an accomplished communicator. You’ll be dealing with multiple queries, questions and complaints. The role can be demanding, and at times you’ll face challenging conversations but don’t worry, your determination for resolving complex queries and the training you’ll receive will set you up for success.

You’ll need to be resilient and have great negotiation skills, so that you can resolve knotty and potentially emotive customer queries while protecting our customers, Partners, profit and brand. Always adding value through effective influencing, communication and sharing of expertise.

You’ll impress our customers and your stakeholders with your professionalism, efficiency and personal touches, building on our strong brand loyalty.

The benefits of working on-site include-

• On-site parking
• Bike Storage
• Shower Facilities
• Modern office space close to local transport links

What’s in it for you

The pay range for this role is £21,900 to £29,100 per annum based on a 36.25 hour working week

We can also offer you-

• 22 days holiday (up to 30 days based on length of service)
• Extensive training plan
• Equipment provided
• As a Partner and, after completion of your 3-month Earning Membership period, you will be entitled to;
  • 20% Discount at Waitrose & Partners on majority of goods
  • 25% Discount at company on majority of goods
  • 12% Discount at company on electrical & white goods
  • Defined contribution pension scheme and Life Assurance (4x annual salary)

Shift Pattern

36.25 hrs per week, 5 day per week, working one in three weekends (Saturday or Sunday). You will work on a rota basis between 08:00 and 19:00 Monday - Friday, and 08:00 - 19:00 Saturday or 10:00 - 18:00 Sunday.

One in three weeks will be based in the Didsbury offices, two weeks at home.

You’ll need to be available for full-time training for 4 weeks from your start date, Monday - Friday 09:00-17:30. For this reason, we require no holidays to be taken within this time.

Required Knowledge, Skills, and Abilities

• Take pride in making customers happy
• Are a confident communicator
• Are self-motivated
• Are organized and adaptable
• Aren't afraid of a challenge
• Are invested in delivering share goals with shared rewards
• Always treat people with fairness, courtesy and respect, and want to work with others who do the same
• Are looking for a place of work where you can be the very best of yourself always
• Have previous Contact Centre experience or similar
• A Natural ability to navigate applications and systems
• Thrive in a collaborative environment
• Are an adaptable and creative thinker
• Are a subject matter expert