Job Description
You must be able to provide efficient administrative support and have excellent IT, keyboard and data inputting skills. You will also require strong interpersonal and customer service skills, be able to demonstrate initiative and the ability to organize your workload effectively.
The work is varied, interesting and demanding and candidates need to be organized, flexible and reliable. We are looking for people who possess the ability to meet the demands of the service, and also to be able to communicate with a wide range of people, including patients and health care professionals.
The post holder will be organized, professional, committed and will assist in providing a high standard, quality reception service within designated base.
The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role.
The role will involve contact on a daily basis with a wide range of people – both internal and external to the organization and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.
The post holder will work flexibly in response to the needs of the service providing cover to various sites as directed by their line manager to ensure continuity of service provision.
Required Knowledge, Skills, and Abilities
NVQ level 2 customer care qualification or equivalent experience, experience of working within a customer service role.
Reference no: 94687