Job Description

• Ensure a pleasant and friendly atmosphere within the Reception area, making sure it is a welcoming and comfortable place for people to visit and creates a consistently positive first impression.
• Maintain a tidy appearance within the reception area at all times
• Greeting all visitors to the College and providing refreshment for visitors as required
• Answering telephone, communicating any messages and directing calls where appropriate
• Ensuring all visitors sign in and are aware of safeguarding requirements while in the building
• Direct persons to correct destination or relevant member of staff
• Support Student Services by copying passports/visas and updating contact information
• Deal with queries from students and where necessary, provide forms or direct to an appropriate member of staff or classroom
• Deal with enquiries from the general public and prospective students, parents and agents
• Receive, open and distribute mail
• General administrative and clerical support, including the issue pay statements to college staff
• Check and receipt deliveries
• Ensure deliveries are moved by the operations team as quickly as possible
• Co-ordinate and monitor the booking of meeting rooms within the college
• Ensure the staff photo-board is up to date
• Opening/closing the reception and ensuring the shutdown of all printers, computers and lighting within the reception

Required Knowledge, Skills, and Abilities