Job Description

• You will be working alongside the Building Management Team, taking ownership for the front of house environment and delivering a first class reception service to clients, staff and visitors.
• Providing exceptional customer service to tenants, guests and visitors.
• Demonstrating a working knowledge of all tenants within the building.
• Adhering to the visitor management system to ensure visitors and guests are managed in an efficient and safe manner.
• Managing the Reception email address working through the inbox thoroughly and logically, forwarding the email to the relevant departments.
• Dealing with customer complaints politely and positively making every effort to quickly resolve at the first point of contact before referring to the line manager.
• Championing the proxyclick room booking system ensuring all staff and tenants are using correctly, as well as liaising on room set up arrangements and catering with the venue events team.
• Monitoring the Reception area ensuring it is kept tidy and refreshed at all times as well as box/bags/deliveries free.
• Track receipt of courier deliveries and coordinate delivery collection.
• Sort and manage the outgoing and incoming mail.
• Assist the Building Management Team in ensuring colleagues and visitors comply with policies such as Health & Safety. Develop, implement, and improve administrative processes.
• Proactive & punctual approach to the working day.
• Ensuring all tasks are completed efficiently and in a timely manner, being ready to work when shift begins.
• Monitoring occupancy levels on tenant floors.

Salary: £25k-36k plus array of benefits, including health cash plans, dental insurance, the ability to buy and sell annual leave, eyecare vouchers and more
Hours: This is a full-time role, the working hours are: 8:30am-5:30pm (including lunch breaks)
Making an application

Required Knowledge, Skills, and Abilities

• Demonstrable experience in a similar environment.
• Excellent communication skills both written and verbal.
• Attention to detail and ability to problem-solve effectively.
• High level of energy and enthusiasm to work under pressure and to priorities requests in a demanding environment.
• Excellent organizational skills – able to maintain composure in a fast-paced team and able to multitask whilst working to tight deadlines.
• Ability to learn systems quickly.
• Passion for high standards of customer service.
• Excellent interpersonal skills including the ability to develop rapport quickly.
• A self-starter prepared to roll their sleeves up and help with whatever task is thrown at them and who thrives on being a team player.
• Shows energy and enthusiasm in everything they do and is flexible and adaptable
• Have a proactive approach, and confidence to suggest and organize better ways of working. Sense of fun with a positive outlook.
• Can quickly grasp complex issues and ideas and analyze environments.
• Punctual and dedicated.