Job Description

The role will be based at the reception desk of our offices. The post-holder will act as the first point of contact for the company to visitors, contractors and members of the public both in person, on the phone and over email. Key tasks will include:

• Answer inbound calls and route accordingly, managing cold calls/ unsolicited contact
• Monitor and manage communications in the London Reception email inbox
• Take ownership of enquiries on our customer service system, ensuring they are resolved quickly and professionally (training will be given)
• Accept deliveries and sort incoming post
• Admit and welcome visitors and contractors ensuring they have signed in and their Usborne contact is informed
• Oversee meeting room calendar bookings and resolving conflicts where appropriate
• Book taxis and couriers in line with company policy as appropriate
• Relay any reported facilities or health and safety issues to the Facilities Manager
• Other ad hoc administrative tasks at the request of the Facilities Manager or other colleagues

Benefits

This role is a 22.5 hour contract (plus an hour each day unpaid for lunch) to be worked from 9:00am to 5.30pm on Monday, Tuesday and Wednesdays from our offices.

In addition to our transparent salary grading structure, for this role we also offer a range of benefits including:

• 25 days paid holiday entitlement plus bank holidays, increasing with service (pro-rata)
• Healthcare Scheme for you and your dependents
• Comprehensive Employee Assistance Programme
• Free fruit in the office
• 50% Discount on Company Books
• Industry-leading Pension Scheme and Life Assurance

Schedule:

• Day shift
• Holidays
• No weekends

Required Knowledge, Skills, and Abilities

The successful candidate will ideally have at least three years’ experience in a standalone reception or front of house role. In addition, they should demonstrate the following skills and competencies:

• Approachability, confidence and professionalism when dealing with enquiries from staff, visitors and members of the public
• Excellent Customer service and problem solving skills, particularly in relation to resolving customer queries or complaints
• Good computer proficiency using the Microsoft Office Suite including Outlook and Teams,
• Good working knowledge of telephony systems and call routing
• Strong written and verbal communication skills
• Confident working autonomously with a desire to be helpful and support various departments from reception
• Eagerness to understand the company structure and our Usborne products to more effectively undertake the role
• A basic knowledge of the publishing industry would be advantageous but not essential