Job Description

• To work with Microsoft Excel, Word, Outlook and any other identified systems.
• To be responsible for answering the general office telephone and dealing with enquiries as appropriate.
• Using own initiative when dealing with a range of subjects in a courteous and efficient manner, whether in person, writing or telephone, always taking client confidentiality into consideration.
• To assist with maintenance of administration records in an orderly and user-friendly system.
• To co-ordinate and liaise all relevant communications between Head Office and the Project.
• To coordinate attendance and invite letters, along with maintaining the group databases.
• To take minutes in required mtgs
• To liaise, where appropriate, with relevant prison and Probation departments
• Engage positively in team meetings and supervision sessions as required
• To maintain confidentiality and data protection principles, raising any issues with the Line Manager
• Maintain our electronic case management systems

What we offer?

• Training opportunities and career development
• Flexible working
• Season Ticket Loan Scheme
• Cycle to work scheme
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)
• Simply Health benefits (optional)
• Electric car scheme

Required Knowledge, Skills, and Abilities

• An intermediate certification or demonstrable experience in Microsoft packages.
• Experience of providing administrative support within a large team, demonstrating ability to work in a pressured environment.
• Experience of accurately collating statistical information, with an attention to detail and report writing.
• Experience of developing, implementing or maintaining large databases and managing administrative tasks associated with them.
• Previous experience of working within a confidential and/or secure environment.
• Can work in fast paced changing environments.
• Has confidence in own abilities and good eye for detail.