The post holder will primarily provide administrative and clerical support to the Radiology Department, involving direct contact with patients.
Provide an efficient and effective service to both patients and other staff
Maintain a customer care approach at all times.
Support the introduction of Government, Trust, and Departmental quality and business initiatives.
Actively encourage feedback as part of the departmental quality initiative
Maintain the high standards of the department by contributing towards individual and team objectives
Maintain good communication and relationships with a number of stakeholders including patients and other users of the service
Convey factual information to patients, including children re: examinations;
Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity.
Liaise with our practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff.