Job Description

• Book and schedule training for retail network delegates and issue joining instructions
• Respond to inbound enquiries via phone and email, offering excellent support, advice, and guidance in every interaction – representing the brand in a professional way
• Maintain professional relationships with customers/retailers, and all internal and external training stakeholders
• Work toward course fill targets, using different techniques to communicate courses to retail managers and delegates
• Update and maintain delegate attendance records
• Invoice retailers for training
• Monitor and follow up all ‘no shows’ and course cancellations and apply appropriate charging
• Proactively rebook delegates and update the relevant records in the Learner Management System (LMS)
• Keep the LMS up to date with training information, training results etc.
• Prepare course materials for Trainers
• Assist with the development of and recommend administrative processes and procedures to ensure efficiency
• Support with the preparation and delivery of regular and ad hoc reports including capacity reports and wait list reports
• Support the creation and updating of processes, and process documentation
• Attend regular team meetings and record actions and meeting minutes
• Provide cover for reception as necessary
• All other administration support as necessary to deliver the requirement of the role – completing all activities in a timely, and professional manner

Required Knowledge, Skills, and Abilities

• A minimum of 12 months administration experience (Essential), ideally gained in a similar role
• Strong administration skills (Essential)
• Proficient with IT, including Microsoft Outlook, Excel, Word, and PowerPoint (Essential)
• Ability to communicate effectively both face to face and via telephone and email (Essential)
• Experience in using Learning Management Systems (LMS) (Desirable)

Key Behavioral Competencies:

• Organized and able to priorities workloads in order to meet deadlines (Essential) 
• Excellent administrative skills (including reporting, formal document publication, and presentation)
• Learns quickly, with an ability to troubleshoot problems
• Good verbal and written communication skills 
• Highly organized with an excellent attention to detail
• Adaptable to change
• Able to make independent judgments/decisions within established guidelines/systems process or remit