Job Description

You will be required to deputies for the practice manager as and when required.

• To oversee the day to day running of the surgery and the reception/admin staff and to promote good staff relations;
• To improve service levels to patients and other areas of the practice, and build relationships with patients;
• To improve the efficiency and organization of the reception function;
• To ensure that existing administration and systems are functioning efficiently and in a timely fashion;
• To ensure that all receptionists are aware of all available services within the practice.
• To assist and support the Practice Manager and deputies in absence;
• To oversee the day to day running of the surgery and the reception/admin staff and to promote good staff relations;
• To improve service levels to patients and other areas of the practice, and build relationships with patients;
• To improve the efficiency and organization of the reception function;
• To ensure that existing administration and systems are functioning efficiently and in a timely fashion;
• To ensure that all receptionists are aware of all available services within the practice;
• To organize the induction of reception staff and monitor, review and assist with training as required;
• Assist staff in resolving general problems and queries;
• To assist with data input for all areas of QOF, including helping manage/ support staff in the re-call systems for chronic disease management;
• To organize any necessary reports, audits or searches in order to improve customer service;
• To manage all on line services including patient access and the surgery website;
• To take responsibility for all staff rotas and arrange cover where necessary;
• To implement and manage projects which will improve service levels;
• The leadership and support of Operational patient-related tasks within the practice;
• The processing of medical reports, initiated at the request of solicitors and other third-party groups;

Required Knowledge, Skills, and Abilities

• To have a wide range of experience in general practice
• A sound knowledge of practice policies and protocols
• Excellent customer service skills
• Excellent team leadership skills
• Able to motivate others
• Use own initiative and be innovative
• Good communication and organizations skills
• Flexible & loyal
• Able to train others
• Excellent knowledge of practice-based clinical system (Systmone)
• Good knowledge of practice-based services
• To work within a Primary Health Care Team & have team building skills
• Ability to work under pressure, to priorities and disseminate information
• To have relative knowledge of GDPR and Information governance
• Basic knowledge of management of finances