Job Description

• Receive and deal with telephone calls from patients, health care professionals, GP’s and other people, both inside and outside the hospital, at all levels.
• Make telephone calls on behalf of the Nurses, Consultants and their teams.
• To liaise with other departments, and outside organizations.
• Dealing with Medical Representatives and patients and arranging appointments for them to see Consultants/Registrars/Nurses.
• Working as part of a team carrying out general administrative duties to ensure the smooth and efficient running of the office, to include general office filing and occasional filing in medical records.
• To review incoming and outgoing mail and action accordingly.
• To type correspondence and other papers, as well as letters relating to both inpatients and outpatients.
• These letters will be of a medical nature and sound knowledge of medical terminology is essential.
• Keep an up-to-date Consultant diary and Team diary.

Required Knowledge, Skills, and Abilities

This post holder would be expected to provide a full secretarial support to the department. They would be expected to have a confident and professional attitude, as well as a good telephone manner and word processing skills.  Must be able to work on own initiative and as part of a multidisciplinary team.