Job Description

We are looking for someone who has a keen eye for detail and is continually looking for ways to improve processes. You will enjoy working in a fast paced, entrepreneurial environment while supporting our ambition to become the number one destination for fashion loving 20-somethings globally.

Key Responsibilities:

• Manage and effectively respond to queries in relation to all aspects of the employee lifecycle, prioritizing urgent queries as they are received into our centralized Hub inbox
• Be customer-centric in how you respond to our queries, applying the relevant process and/or policy to reach accurate and timely resolutions
• Maintain accurate employee records and action transactional requests on our HR System (Workday) from our teams
• Work in partnership with the Partnering team and Centre’s of Excellence, providing feedback on trends, insights and escalations on a regular basis ensuring the relevant teams are notified every step of the way
• Manage and track new starters and leavers, taking full ownership of these processes ensuring all compliance checks are completed, including right to works, contracts, discount codes maintained and accurate audit trails kept for payroll purposes
• Assist and work in partnership with our payroll team to ensure the relevant documentation is captured for new starters and leavers monthly, completing checks and validations in line with critical payroll deadlines
• Ensure that month end system changes are made in a timely manner to ensure other processes run to required deadline
• Create and maintain accurate employee files, ensuring we are compliant with GDPR principles
• Always ensure the on-going accuracy and maintenance of HRIS data.
• Liaise with Systems to manage any new requests or changes to automated processes, ensuring that all changes are made in line with relevant controls
• Responsible for working with the Advisor and Partners to ensure the on-going accuracy and maintenance of standard letters and contracts at all times
• Manage and record all absences, providing policy advice to company who are looking to explore Family Friendly policies and processing Company Sick Pay, SSP & AWOL accurately
• Manage external reference requests e.g., mortgages, new employment, tenancy
• Take ownership of your own development, acting as note-taker in People Relations meetings where appropriate e.g., disciplinaries
• Proactively look for ways to continuously improve processes, keeping up to date with relevant changes and suggesting new ways to optimize and streamline our processes
• Support any additional inputting and special projects as required by Teams

What's in it for you?

• Competitive salary, pension, and private medical care scheme
• Performance related bonus
• Flex benefits allowance - which you can chose to take as extra cash, or use towards other benefits
• 25 days paid annual leave + an extra day for your birthday
• Employee discount (hello ASOS discount!)

Required Knowledge, Skills, and Abilities

• Previous HR administration experience (desirable), delivering excellent customer service whilst managing a number of conflicting priorities
• Self-starter with a problem solving, initiative driven approach to HR Administration
• Driven and motivated professional with a genuine passion for promoting positive team spirit and a positive ‘can do’ attitude
• Proven IT experience using Microsoft Word, Excel and PowerPoint
• Aptitude for numbers, data input, absorbing lots of information, willing to learn a lot and take on responsibility.
• A whizz at keeping information confidential and 100% discreet
• Methodical, accurate and organized with a strong attention to detail
• Being professional, polite and resilient at all times
• Excellent written & spoken communication skills to provide first-class customer service
• Demonstrate strong time management, highly organized and able to priorities workload effectively, flexing to the needs of the business