Job Description

Purpose of the Role:

• Grow, manage, co-ordinate and maintain high quality, profitable and cost-effective business relationships across Personal Lines Distribution, both with Group and 3rd Party relationships
• Produces, drives and owns strategic budget plan to ensure delivery of required business targets
• Ensure that all business relationships are managed to promote Geo/Midas Underwriting and stimulate confidence in the services we provide in the intermediary, Personal Lines sector
• Support the achievement of the Geo Personal Lines Business Plan by ensuring the performance of your panel of intermediaries
• To use your proven leadership and coaching skills to mentor Business Development Managers and other members of the business where appropriate.
• Enhance and grow the Geo/Midas brand image and support intermediary marketing programmes by the innovative and creative use of marketing communication tools and techniques.
• ‘Win’ and develop new intermediary accounts, build existing and identify new business opportunities
• Help to identify additional distribution opportunities with existing and new products across SWH trading platforms nationally
• Accountable for the identification, quoting, onboarding and finalisation of business.

Key Role Accountabilities:

Financial, Commercial & Business Management

• Ensure revenue growth, retention and profit through active account management.
• Accurate and timely delivery of sourced new opportunities and projects.
• Monitor competitor actions and nurture ideas for development providing supporting financial rationale as required.
• Propose and/or contribute to the design and development of product and point of sale documentation and ensure quality of all intermediary literature.
• Introduce and promote understanding and enthusiasm for the emerging Geo/Midas brand in the intermediary sector.
• Add value to the intermediary’s business by being a ‘Business Consultant’ and understand how intermediaries think and the pressures they face.
• A pivotal role in ensuring that Geo/Midas develops a reputation as an Insurer Partner of first choice.
• Take the lead on large corporate presentations and broker wide engagement sessions.
• Collects and manages market feedback and business intelligence as required by the business to inform market decisions.

Intermediary Management

• Develop intermediary relationships with the key intermediary decision makers at a tactical and strategic level.
• Understand intermediary/end customer service requirements and agree delivery of these as required with Underwriting and Operations.
• Communicate regularly and effectively with intermediaries to increase confidence and reinforce a ‘partnership’ approach.
• Ensure focus is always maintained in understanding the changing needs of the intermediaries and their customers.
• Make recommendations for the continual improvement of intermediary products and services which will generate added value in the intermediary market.

Service Management

• Provide an all-round ‘first class’ service to intermediaries and make service an integral part of a partnership approach to all our intermediary relationships.
• Lead in developing a culture of continuous improvement to ensure service ‘leadership’ in the market.
• Propose and contribute to the design and development of improvement initiatives for both trading and service.
• Develop a thorough understanding of the intermediary’s brand, business strategy and direction.

Required Knowledge, Skills, and Abilities

• A strong understanding of marketing disciplines/approaches
• An awareness of market industry trends together with the key players
• Strong client relationship management skills with the ability to develop and exploit business relationships
• Live the brand values and be a key ambassador for our business, products and services
• Ability to identify, maintain and grow a large broker network
• Able to work autonomously and within the team as required
• Willing to travel nationwide to support new business and maintain existing lines.
• Exceptionally self-driven and able to work on own initiative and drive the elements required to deliver the business plan.
• Creative problem solver who can identify and provide solutions to customer’s demands.

Qualifications, skills & Experience:

• A minimum 5 years’ general insurance experience.
• Track record of expanding distribution networks.
• Skilled negotiator and builder of strong and successful business relationships.
• Results orientated achiever with a proven track record in building and driving the required sales results.
• Highly commercial attitude and understanding of the drivers of volumes and profit within the business.
• Excellent organisational, planning and communication skills.
• Broad business knowledge and understanding of consumer insurance behaviour.
• A good knowledge of the intermediary market dynamics with an ability to devise and deliver innovative and creative cost-effective solutions.
• Promoting positive and engaged relationships with key stakeholders.
• Strong understanding of the Intermediaries market with strong contacts within it.

Personal Development Knowledge and experience.

• Ensure that personal knowledge and capabilities are consistent with market expectations.
• Monitor and evaluate own performance and competence to ensure departmental compliance with our legal and customer obligations.
• Focused on continuous professional development using the opportunities available within the business.