Job Description

We are looking for someone to provide effective and efficient patient administration, supports management through ensuring high standards and by making the best use of capacity and resources. You will be expected to liaise with staff and colleagues at all levels. You will have a responsibility for the provision of a professional and comprehensive administration service whilst playing a vital role in supporting the department become paperless. You will need to demonstrate initiative and flexibility in your approach and be able to work in a pressurized and busy environment

• Greet patients and visitors in a pleasant and professional manner.
• Ensure that patients are kept informed of waiting times for outpatient and diagnostic appointments, advising of any problems as and when they arise.
• In agreement with the patient, book follow up appointment as indicated by the clinic outcome form prior to the patient leaving the service.
• Provide assistance to clinical and administrative staff in the locating of patient notes as requested.
• On an as and when required basis, use the EPR system to retrieve, book in or out (track) and send out patient notes to other services as requested.
• Demonstrate high levels of customer care and be an ambassador for customer care within the Trust.
• Provide a robust administration function that underpins the delivery of a high quality service and maintain effective working relationships with clinical, nursing and administrative staff.
• Answer all telephone calls in a timely manner and action as appropriate.
• Maintain patient confidentiality at all times.
• Book interpreters for patients prior to appointments and admissions as and when required.
• Book transport for patients who require it, in line with local processes and CCG guidelines.
• On an as and when required basis, use the Trust IT systems (EPR, PACS, etc.) to; register patients, make up a set of patient notes, make outpatient appointments, produce end of treatment letters, ensure that details are correct, check in / check of outpatient appointments as instructed.
• On an as and when required basis, take responsibility for all faxes received and distribute appropriately to the clinical and administrative staff within the service.
• On an as and when required basis, assist with the processing of new referrals on Choose and Book.
• Any other duties at the request of the Access Team Leader / Service Delivery Manager, which may be needed to fulfil the objectives of the post, which are appropriate to the grade.

Required Knowledge, Skills, and Abilities