Controller
Full Time
Job Description
- Responsible for balancing of systems and error log and handling the administrative part of Front Desk Operations including the reservations and accounting related calls.
- Working knowledge of reservation procedures and related systems
- Effective influence skills, decision making skills, strong problem-solving skills, Good negotiation skills
- Ability to acquire and maintain relationships e.g., associates, customers
- Prepare for sold out evenings, handle sold out situations
- Making decisions when dealing with guests and other departments
- Makes decisions and commits to a course of action with information available
- Demonstrates understanding of how a department and/or property operates
- Actively listens and asks questions of customers to assess the level of satisfaction with the service being provided and to prevent problems from occurring
- Acts independently to improve and increase skills and knowledge
- Demonstrates an awareness of personal strengths and areas for improvement
- Seeks feedback from others on performance and modifies behavior as appropriate
- Keeps up-to-date on available resources that can help to better serve customers’ needs and to improve organizational performance
- Shares learnings, innovations, and best practices with associates and is willing to learn from others
- Considers the impact of personal /departmental actions on other parts of the organization/property
- Expresses concern for treating people fairly and respectfully
- Supports and acts in accordance with team decisions, even when such decisions may not entirely reflect one’s own opinion.
- Works to meet goals in a manner that does not disadvantage other associates or groups
- Solicits and uses other associates’ ideas and opinions to resolve issue
- Helps and supports associates in solving problems and accomplishing work objectives
- Approaches own work with a sense of urgency and purpose
- Ensures that desired results are achieved in the most efficient manner while maintaining or improving the quality of service
- Allocates time and resources effectively when faced with competing demands
- Tracks activities in progress and/or completed activities to ensure stated objectives are accomplished
- Tries new approaches to overcome obstacles or to accomplish challenging objectives
- Anticipates potential obstacles and develops contingency plans to overcome them
- Seeks full understanding of new procedures or methods resulting from change
- Understands and communicates reasons for change and shows willingness to learn new methods, procedures, techniques, or systems resulting from departmental or organizational-wide change
Required Knowledge, Skills, and Abilities
- Strong Communication skills (verbal, listening, writing)
- Innovative
- Pro-active and reliable
- Able to work alone and within a team
- Good level of English essential
Reference no: 99431