Job Description

Roles & Responsibilities:

· Support the sales team in pre-sales activity and hand-over on global opportunities - setting up the global service, liaising with international partners to ensure service can be delivered etc.

· Managing the setting up of new customers

· Understanding and take responsibility of the service as set out in the customer contract

· Generation and management of complex quotations

· Full responsibility & accountability for ensuring the service is delivered to the client as per the agreement and proactively ensuring all KPIs/SLAs are achieved or exceeded and taking corrective action accordingly

· Conducting progress reviews on new business and owning resulting action resolution

· Conducting regular minuted service review meetings, including the preparation and presentation of current performance

· Primary point of contact for issue resolution

· Taking responsibility for contract profitability to agreed levels

· To ensure contract retention and growth in range and scale

· Invoice approval prior to finalisation

Required Knowledge, Skills, and Abilities

Experience, Education & Qualifications:

· Previous experience dealing with international clients daily

· Strong background in customer service and account management

· ITAD experience is preferred but not essential

· Strong communication skills