About Us

We are Hoowla, an innovative and rapidly growing software provider to the legal and property industry. We are passionate about improving an industry, helping customers and solving problems. We strive to provide the very best software and an excellent service to our customers and are continually developing new and exciting tools to enhance our offering. We are looking for a support adviser who can help us deliver great customer service and technical support – someone who is friendly and communicative with great problem-solving skills, who will answer questions and advise clients about how to use our product. Our support is mainly via email and telephone, but we also have a knowledge base and in-app training and support systems. The role isn’t just tech support, its people support. It won’t always be easy, but if you’re resourceful, ask questions, and enjoy helping people this could be the perfect fit for you. A lot of our customers ring up with new ideas for Hoowla which you will have the opportunity to help spec out and then work with the client and the rest of the team to make a reality. We want you to be the clients’ champion – telling us where we can improve and what clients need from us. We want you to get stuck into the product delivery process, from initial chats with clients and working with colleagues to advising on new features. We are a young and agile startup who push the business and ourselves and always aim to go above and beyond for our customers. The right candidate will find themselves in at the start of a growing team. What we are looking for and what you can expect Attitude is the most important thing at Hoowla. We strongly believe that if you are keen to develop, like to learn new things and want to push yourself that is as important, if not more so, than having a ton of previous experience. So if you are a graduate who thinks they have the right stuff don’t be afraid to apply. The role would initially involve answering clients’ questions through email and phone support. The majority of our support revolves help with using, setting up or customizing Hoowla, feature requests and may also include complex technical queries. We do not do cold calling and only work with inbound leads. People choose and use Hoowla because they have sought us out, and we want to keep giving them a great user experience. All of our training is given remotely as well and is an important aspect of teaching new users how to get the most out of the system. We have a knowledge base of help articles, so you’d be helping to expand on these, and eventually helping with our in-app training. The way we do things is just a starting point though: we’d very quickly encourage you to start extending our software features and working on your own ideas. You will also help to improve the onboarding experience for clients – identifying what clients find difficult when they start using Hoowla and helping us make that easier. You will work closely with other team members to improve Hoowla, based on client feedback and your own experiences. We’ll give you plenty of support and help along the way including lots of knowledge about what legal firms do and how they work.